📦 1. Returns & Cancellation Policy
Made-to-measure composite doors cannot be returned or cancelled once manufacturing has started.
All products supplied by The Front Door Store are built specifically to your chosen:
Size
Colour
Style
Frame type
Glass option
Hardware configuration
This makes every door custom-made and exempt from standard 14-day returns, as allowed under the Consumer Contracts Regulations 2013 (Section 28 – personalised goods).
❌ Non-returnable items
We cannot accept returns on:
Custom-made doors
Bespoke glass
Bespoke frames
Special-order hardware
Installed products
Products damaged through misuse or incorrect installation (for supply-only)
✔ If a product is incorrect or damaged on delivery
If your door arrives damaged, incorrect, or missing components, you must notify us within 48 hours of delivery.
We will:
Inspect the issue
Arrange replacement parts, remanufacture, or repair at no cost
This is covered by your supplier-backed warranty.
✔ Supply Only Deliveries
Before fitting, you must check:
Sizes
Colours
Opening direction
Glass design
Frame configuration
Once the product is fitted, it is deemed accepted and cannot be returned.
🔧 2. Installation Warranty (If Installed by The Front Door Store)
If we install your door, you receive:
⏳ 12-Month Installation Warranty
Covers:
Labour
Adjustment of door slab
Realignment
Locking mechanism adjustment
Sealant failure
Minor cosmetic installation defects
This warranty is provided directly by The Front Door Store.
🛡 3. Manufacturer Product Warranty
Your door is covered by the full manufacturer warranty from the supplier — Solidor or Door-Stop International, depending on the product you select.
This includes:
3.1 Solidor Composite Doors Warranty (Typical coverage)
(Your wording — not theirs)
10-Year Structural Warranty on the door slab
10-Year Warranty on the outer frame
5-Year Warranty on glazing units
1-Year Warranty on hardware (hinges, handles, locks)
UV stability and colour integrity guarantee
Warpage protection (when installed correctly)
3.2 Door-Stop International Warranty (Typical coverage)
(Again, rewritten in your own words)
10-Year Warranty against manufacturing defects
Thermal performance guarantee
Security hardware warranty (depending on component)
Glazing unit warranty (commonly 5 years)
If the supplier updates their warranty, the policy applies from the date of your order.
🔍 4. What the Manufacturer Warranty Covers
✔ Covered
Manufacturing defects
Faulty hardware
Faulty glazing
Structural failure
Warping beyond acceptable tolerances
Colour stability issues
Delamination or splitting
❌ Not Covered
Damage caused by incorrect installation (supply only)
Lack of correct maintenance
Harsh chemicals
Storm or impact damage
Misuse or forced entry
General wear of consumable parts
DIY adjustments causing damage
🧪 5. Door Maintenance Requirements
To keep your warranty valid:
Clean hardware with mild soapy water
Lubricate the locking mechanism every 6 months
Ensure correct drainage clearances remain unblocked
Avoid high-pressure washing directly on the door
Check that the door is not obstructed by flooring, rugs, or swelling frames
📬 6. How to Raise a Warranty Claim
If you experience an issue, please email:
📧 contact-us@thefrontdoorstore.co.uk
Include:
Order number
Photos of the issue
Description of the fault
Any measurements (if relevant)
We will:
Acknowledge your claim within 48 hours
Review with Solidor or Door-Stop where appropriate
Arrange repair, replacement, or component swap
🔒 7. Limitation of Liability
The Front Door Store only covers:
Products supplied directly by us
Installation completed by our installers
Manufacturer defects covered by Solidor or Door-Stop
We cannot be held responsible for:
Third-party installation issues
Damage occurring after handover
Modifications or adjustments by unqualified persons