Effective Date: 13th August 2025

1. Introduction
These Terms and Conditions (“T&C”) govern your use of the website at thefrontdoorstore.co.uk (“Site”) and any associated services (“Services”) offered by The Front Door Store (“we,” “our,” “us”). By accessing or using the Site, you agree to follow and be bound by these T&C.

If you do not agree with any part of these T&C, please do not use the Site or Services.

2. Services Overview
We offer an interactive door-configurator, pricing tools, installation estimations, and e-commerce functionality (including adding configured doors to your basket and checkout).

3. Definitions
User/You/Your: Anyone who accesses the Site or uses our Services.

Configurator: The interactive tool allowing you to customize product options (e.g., door, glass, handle).

Installation Service: Optional service estimating and providing a quote for professional installation.

4. Use of the Site
You must be at least 18 years old or have reached the age of majority in your jurisdiction.

You agree not to misuse or disrupt the Site. Unauthorized access, scraping, or automated bots are not permitted.

Do not use content from the Site (e.g. images, descriptions) for commercial use without explicit permission.

5. Orders and Payment
All orders placed through the Site are subject to availability and authorization.

Pricing includes VAT as displayed in the live calculator, but may change due to promotions or updates.

Payment is due at checkout, using the payment methods provided.

6. Installation Services
If you select Installation, pricing is for estimation only until confirmed by us.

The actual installation cost may differ. We reserve the right to accept or decline installation based on suitability, safety, or geography.

Eligible postcodes are limited by our installer coverage area. The radius (e.g., 50 miles) is configurable via our settings.

7. Shipping & Delivery
Delivery timelines and fees are displayed at checkout (if applicable).

Any delays (e.g., due to manufacturer, external factors) will be communicated promptly.

8. Returns, Cancellations & Refunds
You may cancel or return your order within [e.g., 14 days] in accordance with UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

Custom or made-to-order items (like configured doors) may not be refundable unless faulty.

For faulty products, notify us within [e.g., 30 days] to arrange inspection, return, replacement, or refund.

9. Intellectual Property
All site content—text, graphics, images, trademarks—is owned or licensed by us.

You may not copy, reproduce, or use our branding/assets without permission.

10. Limitation of Liability
We provide Tools (e.g., configurator, price calculator) for estimation. Actual prices/deliveries may vary.

To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from use of the Site or Services.

11. Privacy & Cookies
Our handling of personal data is described in our Privacy Policy.

We use cookies and tracking mechanisms to optimize your experience. Refer to our Cookie Policy.

12. Changes to T&C
We may update these T&C at any time; the latest version will be posted here with a new effective date.

Continued use of the Site after updates constitutes acceptance of the new terms.

13. Governing Law
These T&Cs are governed by the laws of England & Wales.

Any disputes will be resolved in the courts of England & Wales.

14. Contact Us
For questions or concerns regarding these T&C, email us at sales@thefrontdoorstore.co.uk or write to:
The Front Door Store, Hoo Farm Industrial Estate, Kidderminster, DY11 7RA, UK.