Privacy Policy

Privacy Policy for The Front Door Store

Effective Date: 13th August 2025

1. Introduction
The Front Door Store (“we,” “our,” “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website thefrontdoorstore.co.uk (“Site”), our door configurator, and related services.

2. Information We Collect
We may collect the following types of personal data:

A. Information you provide directly:

  • Name, email address, phone number, billing/delivery address (e.g., when placing an order or making an enquiry)
  • Payment details (processed securely via our payment provider — we do not store full card information)
  • Postcode (for installation eligibility checks)

B. Information we collect automatically:

  • IP address, browser type, device type, operating system
  • Pages viewed, time spent, and interactions with our configurator
  • Cookies and tracking data (see Section 8)

C. Information from third parties:

  • Payment verification data from payment processors
  • Delivery updates from couriers
  • Analytics from services such as Google Analytics

3. How We Use Your Information
We process your personal data to:

  • Provide and fulfil your orders (including delivery and installation)
  • Operate the door configurator and save your selections
  • Communicate with you about your orders, enquiries, or support requests
  • Process payments and prevent fraud
  • Send updates, offers, and news (if you have opted in)
  • Improve our website, products, and services
  • Comply with legal and regulatory requirements

4. Legal Bases for Processing
We process your personal data under one or more of the following bases:

  • Contract: To perform our contract with you (e.g., fulfilling an order)
  • Consent: When you have given explicit consent (e.g., marketing emails)
  • Legitimate interests: For running our business efficiently and securely
  • Legal obligation: To comply with laws and regulations

5. How We Share Your Information
We may share your personal data with:

  • Service providers: Payment processors, delivery companies, installers, hosting providers
  • Analytics services: For website performance and improvement
  • Legal authorities: If required by law or to protect our rights

We do not sell or rent your personal information to third parties.

6. International Transfers
Some of our service providers may store or process your data outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards (such as UK adequacy decisions or standard contractual clauses) are in place.

7. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., tax and accounting records).

8. Cookies & Tracking
Our Site uses cookies and similar technologies to:

  • Keep your configurator session active
  • Analyse site traffic and performance
  • Remember your preferences

You can control cookies via your browser settings. For more details, see our Cookie Policy.

9. Your Data Protection Rights
Under UK GDPR, you have the right to:

  • Access a copy of the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal obligations)
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Security
We use appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and limited access to sensitive data.

11. Links to Other Websites
Our Site may contain links to other websites. This Privacy Policy does not cover those websites, and we are not responsible for their privacy practices.

12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Effective Date”.

13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

The Front Door Store
Hoo Farm Industrial Estate
Kidderminster
DY10 1QP
Email: sales@thefrontdoorstore.co.uk
Phone: 01562